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Email:

TrialMax@fticonsulting.com

For technical support, please contact the TrialMax® Help Desk by email at trialmax@fticonsulting.com. While FTI does provide telephone support, we do not have a full-time dedicated support center, and as such response time is much faster when email is used as a team of technology consultants located in multiple time zones receive these support emails.

Please provide your organization’s name, telephone number(s) where you can be reached, and a complete description of the problem.

In the event that your need is urgent and you do not receive a response in short order, please contact your primary consultant in your local FTI office and/or send a follow-up email.

If you have basic questions or require activation please go to www.trialmax.com. The web site contains answers to frequently asked questions and information on activating TrialMax®.

Support is available from 9 am through 8 pm ET Monday through Friday. For after-hours support, or support on weekends or holidays, please contact the FTI consultant working with you on your specific case or matter.

Before contacting FTI for support, please have the following information available (and include as much of this information as possible in your email):

1. Windows operating system
2. Version of TrialMax® (this information can be found on the View: Version Information menu)
3. The specific TrialMax® error message number and description (if TrialMax® generated an error, an XML error log file can be found at C:\Program Files\FTI\TrialMax 6)
4. Any Windows error messages if applicable
5. A description of the specific TrialMax® function or task that was being performed at the time the error occurred.