|
|
FAQ |
 |
|
|
Q. Why is there no charge for TrialMax? A. FTI has been in the litigation consulting and support business for a long time. In order for us to remain on the cutting edge and to constantly drive improvements, we essentially developed TrialMax for our own use at trial. That said, we have many clients who want to use it on their own or in conjunction with us. We see this as an opportunity to stay in contact with our clients and be retained when our consulting services are needed. Q. How do I unlock TrialMax? A. Activating TrialMax requires a signed license agreement and unlock code. Once we receive your license agreement (please e-mail as a PDF to TrialMax@fticonsulting.com) you’ll receive a username and password used to unlock the program. Click here for detailed activation instructions. If you don’t have an active Internet connection at the time of activation, you have the option of calling the TrialMax help desk. Q. How do I get the latest update? A. Program updates are applied using an online update wizard that is started from the TrialMax Help menu. With an active Internet connection, simply select “Help | Check for Updates” and follow the wizard instructions. Detailed instructions can be found here. Q. Who can help me with TrialMax in court or at my office? A. FTI has been in the trial support business for well over a decade. Our 40+ technology consultants are available across the country. See our Trial Services website for detailed information. Q. Can I use deposition video that’s already been processed for another product? A. Certainly. While our sync files are proprietary, we routinely convert video intended for packages such as Sanction or Trial Director. The fee is nominal and depends on the amount of video being converted. Typically, the benefits of using the superior TrialMax video functionality will save far more time and money down the line. Q. Does TrialMax accept PDF’s as documents? A. Yes. TrialMax has a free PDF converter that downloads after activation during the first online update. This feature converts PDF’s to single page tiff files or png files (if they’re in color). This conversion process takes place seamlessly in the background. Simply drag-and-drop the PDF file directly into TrialMax. Q. Who can I call for after-hours support? A. Although the Help Desk is open during normal business hours only, sending an e-mail to TrialMax@fticonsulting.com will typically result in prompt attention to your problem, regardless of the hour. Q. Who can help me with TrialMax in court or at my office? A. FTI has been in the trial support business for well over a decade. Our 40+ technology consultants are available across the country. See our Trial Services website for detailed information. |
| TrialMax Home FTI Corporate Site Contact Us |
